Krungthai-AXA Life Insurance has continuously developed the Emma by AXA Application to ensure that our valued customers receive convenient and comprehensive services across all product categories. For Unit-Linked customers, we offer services including Fund Switching, Fund Allocation, Partial Withdrawal from the policy. Customers can make these transactions by themselves via the Emma by AXA Application.

Fund Switching or Investment Portfolio Adjustment provides policyholders with the opportunity to consolidate their investments and review their investment plans to align with current situations, risks, and return targets as you expect. You can choose to sell all or part of a fund and use the proceeds to purchase a new fund of your own choice.

Fund Allocation is a request to change the investment allocation for all types of future premium payments.

1.  Customers of Krungthai-AXA Life Insurance who hold a Unit-Linked life insurance policy with the policy status in effect.

2. In cases where the investment risk level has expired based on the predetermined timeframe by the Office of Securities and Exchange Commission (SEC), the policyholder must review their investment risk profile to ensure it is up to date before initiating any fund switching or fund allocation transactions.

3.   his life insurance product functions as an investment, where returns are tied to the performance of selected mutual funds. The policyholder should understand the product characteristics, conditions of returns and risk structure, as well as study, read, and have a thorough understanding about the information contained in fund prospectus before making decision deciding on fund switching and fund allocation. The policyholder may receive less or more returns than the value of the insurance premium allocated to the mutual fund.

 In the case of funds selected by the policyholder for investment in foreign currencies, the fund may not have a policy to hedge against exchange rate risks entirely. This depends on the discretion of the fund manager. Therefore, the policyholder may incur losses or gains from exchange rate fluctuations as a result of investing in such funds, or may receive a return amount lower than the initial investment.

1.           Select “My Policy” and then choose the Unit-Linked policy that needs to be switched to a different fund.

2.           Select and view “Investment Details”, then click “Fund Switching” button.

3.           Provide email address to receive information about the transaction.

4.           Select “Fund to be switched out”.

Select the fund you wish to redeem. You can choose to redeem all investment units of that fund, or specify the number or percentage of units to redeem as integers.

5.           Select “Funds to be switched in”.

Select the fund you wish to purchase as a percentage of the exchanged value.

•             I have acknowledged and thoroughly understood the details, conditions, and risks of the fund that investors should be aware of, as outlined in the prospectus summarizing essential information.

6.           Check the details of the fund you want to transact with.

7.           Click to send the request for fund switching.

8.           Then, enter your 6-digit PIN code to confirm.

9.           After successfully submitting the request for fund switching, you will receive a notification email.

Note:

•             The processing of the Unit-Linked policy request will depend on your preferences and will be subject to company consideration.

•             You can check your transactions on the 'Your transaction records' page; however, fund allocation transactions will not appear in your transaction records.

•             The minimum amount for fund switching out of the source fund shall not be lower than THB 1,000, calculated based on the redemption price of investment units on the day the company submits the fund switching request.

•             The proportion of this fund switching shall be effective only when the insured submits a request to the company solely for fund switching, and it shall not affect the original fund allocation previously notified by the insured.

•             The iWealthy and iInvest products allow fund switches up to 5 times per policy year without a fee. A fee of 150 Baht per transaction shall be charged starting from the 6th switch.

•             The company will purchase investment units of the destination fund at the selling price determined on the first valuation date following the day the company is notified of the redemption price of all investment units in the source fund.

1.           Select “My Policy” and then choose the Unit-Linked policy that requires fund re-allocation.

2.           Select and view “Investment Details”, then click “Fund Allocation” button.

3.           Provide email address to receive information about the transaction.

4.           Select the fund to be reallocated in the next period to reach 100%.

Please specify the investment proportion in each fund, with each fund being at least 5% and the total summing up to 100%.

•             I have acknowledged and thoroughly understood the details/conditions/risks of the fund that investors should be aware of, as outlined in the prospectus summarizing essential information.

5.           Check the details of the fund you want to transact with.

6.           Click to send the request for fund allocation.

7.           Then, enter your 6-digit PIN code to confirm.

8.           After successfully submitting the request for fund allocation, you will receive a notification email.

Note:

•             Transactions in progress may not be displayed.

•             The processing of the Unit-Linked policy request will depend on your preferences and will be subject to company consideration.

•             You can check your transactions on the 'Your transaction records' page; however, fund allocation transactions will not appear in your transaction records.

Partial Withdrawal refers to a request to withdraw funds from the policy by redeeming the units from the funds under the policy. This is subject to the Company’s specified conditions and may incur withdrawal fees (if applicable), depending on the policy year in which the withdrawal is made.

1.           Select “My Policy” and choose the Unit-Linked policy you plan to perform a transaction.

2.           Tap “Investment Details” and then press the “Partial Withdrawal” button.

3.           Choose the fund from which you wish to redeem investment units.

4.           Specify the number of investment units you wish to redeem:

              - Select “All” if you want to redeem all investment units of that fund; or

              - Enter the specific number of investment units you wish to sell.

5.           Confirm your email address and bank account (savings account only).

6.           Submit the request.

7.           Enter your 6-digit PIN to confirm the transaction.

8.           Once the partial withdrawal request has been successfully submitted, you will receive a confirmation email at the email address you provided.

A copy of the first page of the savings account book showing the account holder’s name, which must match the policyholder or premium payer.

Remarks:

•                    The amount to be received from the withdrawal will equal the redemption value of the units on the date the Company processes the unit redemption, multiplied by the number of units withdrawn, and deducted by the Surrender Charge as specified in the policy fee table (if applicable).

•                    In the event that the number of units specified for any fund exceeds the actual units held, it shall be deemed that the policyholder intends to redeem all available units of that particular fund.

•                    The amount to be withdrawn from the policy must not be less than the minimum amount specified by the Company, which is 2,000 Baht.

•                    The redemption value of the units remaining after the partial withdrawal must not be less than the minimum amount specified by the Company, as follows:

-          15,000 Baht for single premium Unit-Linked life insurance policies

-          5,000 Baht during the first 3 policy years, and 15,000 Baht from the 4th policy year onward for regular premium Unit-Linked life insurance policies.

•                    The Company will proceed with any transaction only upon receiving all required documents and upon approval of the partial withdrawal request.

•                    Withdrawing funds by redeeming units from the regular premium may affect the entitlement to bonuses and non-lapse guarantee, as detailed in the general provisions and policy terms and conditions.

•                    If your request is submitted after 14:00 hrs., the Company will process it on the next business day. The partial withdrawal process will be completed within 5 business days from the date the Net Asset Value (NAV) is calculated, unless the asset management company has been granted an extension for calculating the NAV, Net Asset Value per Unit, Offer Price, or Bid Price by the Office of the Securities and Exchange Commission (SEC). If you have any questions or need further information about your policy, please call 1159.

•                    You can check your transaction history on the transaction history page. Please note that fund allocation transactions will not appear in the transaction history.