OPD Quick Claim Submission via Emma by AXA Application

For individual policy customers who have outpatient department (OPD) benefit, if you have made an advance payment for medical treatment expenses that is not exceed 5,000 Baht, you can easily submit an OPD Quick Claim on your own.

1) First page of the bank book (the insured)

2) Receipt

3) Expense Details

4) Attending physician statement

1) Select the policy required for claim.  

2) Click  “Submit Claim”.

3) Specify the detail and upload documents.

4) Press “Submit Request”.

Moreover, you can easily check real-time update of your health claim status and the claim amount will be promptly transferred to your given bank account within 5-7 working days after claim settlement.

- This service is eligible for Outpatient department (OPD) treatment for individual customer does not apply for Group Insurance Policy or Personal Accident Policy. If the conditions are not met, please submit the documents to the Company for further process.

- Before submitting your documents, please ensure that you have specify the statement "use for health claim reimbursement at Krungthai-AXA Life Insurance PCL only" on the original receipt this is to shorten the assessment process.

- Please ensure that you keep the documents for at least 90 (ninety) days due to the possible consequent request of the original documents for consideration support.

For individual policy customers who have Hospital Cash Benefit (HB) rider that provides a fixed daily cash payment for each day a person is hospitalized.

1.Prepare 2 documents as follows.

1) First page of the bank book (the insured)

2) Medical Certificate or IPD Claim Form

1) Select the policy required for claim

2) Click icon “Submit Claim”

3) Select “HB Claim Service”

4) Specify the details and upload documents.

5) Press “Submit Request”.

Moreover, you can easily check the claim status and claim history at any time.

The claim amount will be promptly transferred to your given bank account within 5-7 business days after claim settlement.

Please check the details of all documents to be clear and cover complete treatment details. However, if there is unclear information or must consider medically necessary. Health Claims Department will request additional documents. for consideration.