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    Policy Information

    Emma by AXA application, your digital assistant. For the company's policy holder customers Krungthai-AXA Life Insurance Public Company Limited with your policy information and services. To get more convenience, ease, and safety

    Apply to receive policy benefits (DCA)

    You can apply for the DCA service to receive policy benefits directly through

    1.       Savings account or current bank account of any major bank in the country.

    2.       PromptPay with national ID card number.

    Policy Benefit Payment Services According to the policy contract, the following types of payments are covered:

    • Bonus/Dividend Withdraw/Pension

    • Loan

    • Surrender/Freelook

    • Overage refund

    • Withdraw UL

    • Claim

    • Maturity

    Steps to apply for the DCA Service to receive policy benefits via the Emma by AXA Application

    1.Select “My Policy” and select policy you plan to perform a transaction.

    2. Select icon “Apply for Policy Benefits”

    3. Select “Account Information” for Beneficiary Information for Receiving Policy Benefits via

    1) Bank Account

    2) PromptPay

    Terms Conditions for Applying to Receive Policy

    1.In the case where the insured is a minor, I acknowledge that once the insured reaches legal age but has not yet updated the bank account to be under their own name, the company will proceed to pay all types of benefits via PromptPay using the insured’s national ID number.

    2.If no payment method is selected, the company will proceed to pay all types of benefits via PromptPay using the insured’s national ID number.

     If the company is unable to make payment via PromptPay using the national ID number for any reason, the company will issue a cheque payable to the insured.

    Update Contact Information (address and email)

    Steps to update contact information (address and email) via the Emma by AXA Application

    1.       Select “Account and Setting” (Top left corner icon)

    2.       Select “Contact Information”

    3.       Select policy you plan to update personal information

    4.       Update address and email and submit

    ·      You can update contact information online by your yourself via Emma by AXA Application between 9:00 am – 7:00 pm

    If you want to update name-surname or mobile number, please contact Customer Care Center at 1159 or email customer.care@krungthai-axa.co.th

    Update Contact Information (address and email)

    Steps to update contact information (address and email) via the Emma by AXA Application

    1. Select “Account and Setting” (Top left corner icon)

    2. Select “Contact Information”

    3. Select policy you plan to update personal information 4. Update address and email and submit

    • You can update contact information online by your yourself via Emma by AXA Application between 9:00 am – 7:00 pm

    • If you want to update name-surname or mobile number, please contact Customer Care Center at 1159 or email customer.care@krungthai-axa.co.th

    You can download the ‘Emma by AXA’ application to use the Policy Information service

    From App Store and Google Play