Enter the Passport Number or Thai National ID
which appears on one of your policy
MyAXA Life application has been upgraded to Emma by AXA
For a better experience for Krungthai-AXA Life Insurance customers. We have upgrade our MyAXA Life to Emma by AXA application offering to be your trusted insurance and healthy living partner with convenient and quality healthcare for your holistic wellbeing.
For more information, please click https://www.krungthai-axa.co.th/en/emma-by-axa
Note: For customer who already have the application installed, please update to the latest version from the store for new features.
How to use Emma by AXA
Signing up MyAXA Life
Create your account for the first time
-
Register
-
Validation
Enter the OTP for validation
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Set your PIN code
Set your 6 digits PIN code
to be used whenever you login MyAXA -
Activate Touch ID for Face ID
-
Complete registration
welcome to Emma by AXA
Step
Add Policies
Add Policies to Display in the Application
-
Select ”My Policies”
from the Insurance Services in home page
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Get started adding policies
by tapping the “Add Policies” button
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Select policies from the list or tap
“Select All Policies” to add all available ones
-
Confirm with the 6 digits PIN code
-
Complete adding and enjoy all services
from Emma by AXA
Step
Symptom Checker Service
Online health and disease risk evaluation, powered by Sensely
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Select “Symptom Checker”
from the home page to enter the service
-
Enter the symptoms
Tab “Payment” button
in policy detail page -
Questions also include analysis
and identifying of critical
and emergency case -
Receive analysis result
and recommendations
for healthcare procedures
Step
KTAXA TeleHealth Service
Online doctor consultation service via mobile application
-
Select “TeleHealth”
from the home page and enter symptoms
-
Select policy coverage
or add credit card details for service fee charges
-
Consult with doctor via VDO Call
and get medical service if needed
-
Receive service summary
with symptoms description
and medical recommendations
Step
Premium Payment
Renewal Premium Payment via Credit card, Mobile Banking or Counter Service with Emma by AXA
-
Select “My Policies”
from the home page
and select a policy from the list
-
Select “Premium Payment”
at the end of the policy details page
-
Payment options are “Pay by Credit Cards”
or generate QR Code/Barcode
-
Save QR Code/Barcode image
to pay in other mobile banking application
-
Mini Receipt is available
once successfully paid by credit card
